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Cancellation, Covid-19 & travel insurance

At a glance

Cancellation conditions

The following conditions only apply to bookings via this website.

For holidays until November 2021 A lot of things are uncertain in times like these. But we want you to feel safe. Therefore, we have relaxed our cancellation conditions for your summer holiday in 2021.

  • You can cancel free of charge up to 30 days before arrival.
  • 29 days to 14 days before arrival the cancellation fee is 40%
  • 13 days to 8 days before arrival the cancellation fee is 70%
  • In the last 7 days before arrival or in case of early departure, the cancellation fee is 90% of the booking value.
  • If the room or apartment can be rented again, these days are not included.

For holidays from December 2021

  • Up to 3 months before arrival you can cancel free of charge.
  • 3 months to 1 month before arrival the cancellation fee is 40%
  • 29 days month up to 8 days before arrival the cancellation fee is 70%
  • In the last 7 days before arrival or in case of early departure, the cancellation fee is 90% of the booking value.
  • If the room or apartment can be rented again, these days are not included.

In order to minimise your costs in the event of a cancellation, we work closely with European Travel Cancellation Insurance as a partner. Below you will find the services of the cancellation insurance, which you can take out directly with a booking.

Money-back guarantee: In the event of a border or hotel closure or a lockdown, you can cancel free of charge, even at short notice.

  1. You book your holiday in Haus Vera, Appartement Edith or Appartement Svea for a different period. The deposit would then remain with us and be used for the newly booked holiday. Of course, you can only tell us your desired new date after a few months.
  2. You can cancel your holiday with us free of charge. In this case, we will of course return the deposit to you immediately. For this we need your account details (IBAN and BIC).

If the government closes the border during your holiday with us, you can of course leave at any time and the remaining days booked will be cancelled free of charge.

Travel insurance

Our experience shows that things do not always turn out as expected. To avoid unnecessary cancellation fees and anger, we recommend the Hotel Cancellation Premium Insurance (including helicopter rescue and accident benefits) of the Europäische Reiseversicherung AG.

If you cannot take your well-deserved vacation because you are sick yourself, have tested positive for Covid or have to be quarantined because of a relative in the same household? For this we recommend the hotel cancellation insurance of the Europäische Reiseversicherung.

With the hotel cancellation insurances of the European Travel Insurance you are well protected! You can find details of the special corona cover despite the pandemic and at no extra charge here

SUMMER CARD

One card, many advantages: In summer your holiday in our house Vera, App. Edith & App. Svea is richer in fascinating experiences.

MODERN & ENVIRONMENTAL ROOM

Enjoy your holiday in modern, comfortable rooms in Swedish / Austrian style.

MANY SERVICES

Haus Vera: bread service, laundry room, WLAN, Appartement Edith: bread service (winter), WLAN, Appartement Svea: bread service, washing machine, dryer, WLAN